Job Description
Join GlobalConnect Solutions as a Night Shift Call Center Representative and kickstart your career with comprehensive paid training! We're seeking energetic professionals to deliver exceptional customer service during our peak evening hours. Enjoy competitive pay, performance bonuses, and a supportive team environment while serving Fortune 500 clients. Our Kansas City facility offers modern amenities and flexible scheduling options.
Why Choose Us?
- Full paid training program ($500 value)
- Health/dental/vision benefits after 60 days
- Tuition reimbursement assistance
- Clear advancement pathways
- On-site fitness center
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Meet/exceed quality and productivity metrics (25+ calls/hour)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with Tier 2 support for complex escalations
- Participate in weekly coaching sessions and performance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM platforms
- Flexible availability: Sunday-Thursday, 10 PM - 7 AM
- Ability to work in fast-paced, high-volume environment
- Pass background check and drug screening