Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking full-time call center opportunities in Minneapolis. As a key member of our dynamic support team, you'll deliver exceptional experiences to Fortune 500 clients while building a rewarding career with industry-leading training and advancement opportunities.
Why Choose Us?
- Comprehensive paid training program
- Health benefits (Day 1 eligibility)
- Tuition reimbursement assistance
- Employee recognition program
- On-site fitness center
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service protocols
- Participate in ongoing product knowledge training
- Uphold company compliance and data security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including evenings/weekends)
- Strong problem-solving and multitasking abilities
- Must pass background check and drug screening