Job Description
Join our award-winning customer service team at ConnectServe Solutions! We're hosting an exclusive hiring event for motivated professionals seeking full-time call center careers in New York. As a Call Center Representative, you'll be the vital link between our clients and their customers, delivering exceptional support while building meaningful relationships. We offer comprehensive training, competitive benefits, and clear pathways for career growth. If you thrive in dynamic environments and possess outstanding communication skills, this is your opportunity to launch or advance your career in one of New York's most vibrant industries.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call resolution time and CSAT scores
- Collaborate with cross-functional teams to improve service delivery
- Adhere strictly to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environment with minimal supervision
- Flexible availability including evenings/weekends as needed