Job Description
Join our award-winning customer service team in Oklahoma City! CustomerConnect Solutions is seeking motivated individuals for full-time call center positions with comprehensive paid training. No experience required – we'll invest in your success!
As a Call Center Representative, you'll be the voice of our clients, delivering exceptional support via phone, email, and chat. Enjoy competitive pay, benefits, and a supportive environment where your growth matters.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately and maintain quality standards
- Meet performance metrics (call volume, resolution time, CSAT)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Willingness to complete paid training program (4 weeks)