Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking motivated Full-Time Call Center Representatives with paid training to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive, modern environment. No prior experience required – we invest in your success!
Responsibilities
- Handle inbound/outbound calls to resolve customer inquiries with empathy and professionalism
- Utilize CRM systems to document interactions and maintain accurate records
- Collaborate with team members to address complex customer issues
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to a positive team culture through collaborative problem-solving
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced digital environment
- Proficient with basic computer applications (MS Office, CRM tools)
- Customer-focused mindset with patience and problem-solving aptitude
- Reliable transportation to our Oklahoma City facility
- Ability to work flexible shifts including evenings/weekends as needed