Job Description
Are you looking for a stable career in customer service? Apex Contact Solutions is currently hiring Full Time Call Center Representatives in New York. We are proud to offer PAID TRAINING for all new hires, ensuring you have the skills and confidence needed to excel in your role. Join a team that values your growth and rewards your hard work.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Paid Training: Start earning while you learn. No experience required.
- Full Time Benefits: Health, dental, and vision insurance after 90 days.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
Don't let a lack of experience hold you back. Apply today and take the first step towards a rewarding career in the New York area.
Responsibilities
- Handle inbound and outbound customer inquiries with professionalism and a positive attitude.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Assist customers with product information, account management, and technical troubleshooting.
- Document all interactions accurately and completely within the CRM system.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with team leads to maintain high service quality and operational standards.
- Stay updated on company policies, products, and industry trends.
Qualifications
- High school diploma or GED equivalent required.
- Previous call center or customer service experience is preferred but not mandatory (training provided).
- Excellent verbal communication and active listening skills.
- Proficient in using computers and navigating multiple software applications.
- Ability to remain calm and composed under pressure during high call volumes.
- Reliable internet connection and a dedicated workspace if working remotely.
- Must be eligible to work in the United States.