Job Description
Are you a people person looking for a rewarding career? Apex Support Solutions is currently hiring Full-Time Call Center Representatives for our remote team. We are looking for passionate individuals based in Raleigh, NC and Virginia to join our elite support staff.
This is a fully remote position offering the flexibility to work from home while enjoying competitive pay and comprehensive benefits. If you excel at communication and problem-solving, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- 100% Remote Work from Home setup
- Health, Dental, and Vision Insurance
- Paid training and career growth opportunities
Responsibilities
- Answer incoming customer inquiries via phone and email in a professional and timely manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Accurately document all customer interactions and account details in our CRM system.
- Provide accurate information regarding products, services, and company policies.
- Collaborate with team leads to develop strategies for improving customer satisfaction.
- Escalate complex technical issues to senior support staff when necessary.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of experience in a customer service or call center role.
- Must have a dedicated home office setup with high-speed internet.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work flexible hours, including evenings and weekends as needed.