Job Description
Join Sacramento's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional support and build lasting relationships. Enjoy competitive pay, comprehensive training, and clear career advancement pathways in a dynamic environment. Why Join Us?
• Industry-leading benefits package including health/dental/vision
• Paid time off and flexible scheduling
• Tuition reimbursement programs
• Mentorship from top-performing professionals
• Modern downtown Sacramento workspace with free parking
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with billing and technical teams for complex issue escalation
- Proactively identify upsell opportunities for service enhancements
- Meet daily performance metrics including average handle time and first-contact resolution
- Participate in quarterly service improvement workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (internships welcome)
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent written/verbal communication in English (bilingual Spanish a plus)
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional off-site events)
- Pass background check and drug screening