Job Description
Join our award-winning call center team in San Antonio and kickstart your career in customer service excellence! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture focused on growth and recognition. Immediate start opportunities available!
What We Offer:
- Starting pay of $18.50/hour + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Tuition reimbursement program
- On-site fitness center and relaxation lounge
Ready to make an impact? Apply today and join our family of dedicated professionals!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions in CRM systems while maintaining data accuracy
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing product and soft-skills training
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Type 35+ WPM with strong data entry accuracy
- Ability to multitask in fast-paced environment
- Flexible schedule availability (including evenings/weekends)
- Must pass background check and drug screening