Job Description
Join our award-winning team as a Night Shift Customer Service Representative in vibrant San Antonio! We're seeking empathetic professionals to deliver exceptional support while our clients sleep. Enjoy a competitive salary, comprehensive benefits, and fully paid training – no experience necessary! Embrace a supportive culture where your growth matters. Work 11 PM - 7 AM with premium shift differential. Apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Maintain detailed CRM documentation of interactions
- Collaborate with cross-functional teams for complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance client relationships
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to thrive in fast-paced, night-shift environment
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable transportation to downtown San Antonio location