Job Description
We are currently hosting an Urgent Hiring Event for dynamic Call Center Representatives in Houston, TX, with opportunities also available in Georgia. If you are looking for a stable career with immediate start dates, this is your chance to join a leading customer service team.
At Apex Connect Solutions, we believe in empowering our employees with top-tier training, competitive pay, and a supportive work environment. Whether you are an experienced professional or just starting your journey in customer service, we want to hear from you.
Why Join Us?
- Immediate Start: Interviews conducted on-site during our hiring event.
- Competitive Pay: Earn between $16.00 and $20.00 per hour.
- Flexible Schedules: Day, evening, and weekend shifts available.
- Full Benefits Package: Medical, dental, vision, and 401(k) options.
Don't miss this opportunity to advance your career in a fast-paced, rewarding environment. Apply in person at our Houston office today!
Responsibilities
- Manage high-volume incoming and outgoing customer calls with a focus on quality and speed.
- Resolve customer inquiries, issues, and complaints efficiently and professionally.
- Accurately document customer interactions and account information in CRM systems.
- Follow standard operating procedures and call scripts to ensure consistency.
- Identify upsell and cross-sell opportunities to meet sales targets.
- Collaborate with team leads and supervisors to improve service metrics.
Qualifications
- High school diploma or GED required.
- Previous call center or customer service experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and home office setup (for remote options in GA).