Job Description
Join our dynamic team at CustomerFirst Solutions for an exclusive hiring event in Richmond, Virginia! We're seeking passionate individuals to elevate our customer experience as Full-Time Call Center Representatives. This isn't just a job—it's your launchpad into a rewarding career with growth opportunities, competitive benefits, and a supportive culture.
What We Offer:
- Comprehensive health, dental, and vision plans
- 401(k) with company matching
- Clear career advancement paths
- Paid training and ongoing development
- Employee discounts and wellness programs
Ready to make an impact? Apply today and attend our hiring event!
Responsibilities
- Deliver exceptional customer service via inbound/outbound calls
- Resolve complex inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs for call quality, resolution time, and CSAT
- Collaborate with cross-functional teams for seamless issue resolution
- Identify process improvements and escalate critical concerns
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service/call center experience
- Proficiency in typing (40+ WPM) and CRM software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends as needed)
- Strong attention to detail and multitasking abilities
- Passion for helping others and representing our brand