Job Description
Join our award-winning customer service team in Virginia Beach! We're seeking motivated Full-Time Call Center Representatives with comprehensive paid training. Enjoy competitive pay, performance bonuses, comprehensive benefits, and career advancement opportunities. No experience required – we'll invest in your success!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Availability for flexible shifts (including evenings/weekends)
- Positive attitude and commitment to customer satisfaction
- Pass background/drug screening