Job Description
Join our award-winning customer service team at Texas Connect Solutions! We're seeking motivated individuals for full-time call center positions with comprehensive paid training. No experience necessary – we provide all the tools you need to succeed in this dynamic role. Enjoy competitive pay, benefits, and career advancement opportunities in Austin's thriving business community.
As a key member of our support team, you'll deliver exceptional service to clients across Texas while developing valuable communication and problem-solving skills. Our modern facility offers a collaborative environment with flexible scheduling options and performance-based incentives.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills in English
- Ability to type 25+ words per minute
- Proficient with basic computer applications
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Austin facility
- Flexible availability for evening/weekend shifts