Job Description
Join ConnectSphere Solutions' award-winning customer service team in Atlanta! We're seeking passionate individuals to become the voice of our clients across Georgia and Texas. As a Local Customer Service Representative, you'll deliver exceptional support while building meaningful relationships with customers in your community. Our comprehensive training program ensures you're set up for success, with opportunities for advancement into specialized roles or team leadership. Enjoy competitive benefits, flexible scheduling options, and a vibrant work culture that values growth and recognition. Don't miss our exclusive hiring event – your next career move starts here!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Manage and update customer accounts in our CRM system with precision
- Collaborate with cross-functional teams to resolve complex issues
- Document all interactions accurately and maintain detailed case notes
- Identify upsell opportunities based on customer needs and product knowledge
- Participate in weekly performance reviews and skill development sessions
- Support community outreach initiatives during local hiring events
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in local market context
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication skills with Southern dialect awareness
- Ability to work flexible shifts including evenings/weekends for events
- Valid Georgia driver's license for occasional client site visits
- Bilingual (English/Spanish) certification a significant plus