Job Description
Join our dynamic team at ConnectServe Solutions as a Full-Time Call Center Specialist in Columbus, OH! We're seeking motivated professionals to deliver exceptional customer experiences while launching your career in a supportive environment. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Perfect for career changers and experienced professionals alike!
Why Join Us?
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Career advancement pathways
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with high accuracy
- Proficiency with CRM software and MS Office Suite
- Flexibility to work weekends/holidays as needed
- Positive attitude and resilience under pressure