Job Description
Join our elite customer service team in Tampa, FL and launch your career with immediate start opportunities! We're seeking passionate professionals to deliver exceptional experiences to Fortune 500 clients. Enjoy comprehensive training, career advancement pathways, and a collaborative environment where your voice matters. Why Choose Us? • Industry-leading benefits package • Performance-based bonuses • Flexible scheduling options • Modern downtown workspace • Free parking and transit reimbursement
Responsibilities
- Handle 50-80 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries using CRM tools (Salesforce, Zendesk)
- Meet/exceed quality metrics (CSAT >90%, AHT <180s)
- Document interactions accurately in compliance protocols
- Collaborate with QA team for continuous improvement
- Upsell premium services during high-value interactions
- Maintain 98% schedule adherence
Qualifications
- 1+ years call center or customer service experience
- Typing speed 40+ WPM with 95% accuracy
- Proficiency in Microsoft Office Suite
- Active Florida driver's license (if applicable)
- Ability to work flexible shifts (evenings/weekends)
- Pass background/drug screening
- Spanish bilingual preferred
- Experience with cloud-based contact center platforms