Job Description
Join CustomerConnect Solutions as a Full-Time Chat Support Specialist and launch your career in customer service with immediate start opportunities! We're seeking dynamic individuals to deliver exceptional real-time support to our diverse client base across New York and Ohio. Enjoy competitive compensation, comprehensive training, and a vibrant team environment.
Why Choose Us?
- Immediate start date – no waiting!
- Full-time role with growth opportunities
- Remote-friendly with occasional in-office collaboration
- Industry-leading support tools and resources
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions and track cases in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Continuously update knowledge base with solution insights
- Maintain high customer satisfaction metrics (CSAT >90%)
- Participate in ongoing product training and team meetings
- Identify process improvements to enhance support efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or chat support experience
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency in CRM platforms (Zendesk, Salesforce, etc.)
- Exceptional written communication skills
- Ability to multitask across 5+ concurrent chats
- Problem-solving mindset with technical aptitude
- Available for flexible shifts including weekends