Job Description
Join our award-winning customer support team at TechConnect Solutions and make an immediate impact! We're seeking passionate Chat Support Agents to deliver exceptional service to our global clients. This full-time, remote-friendly role offers competitive pay, comprehensive benefits, and the chance to grow your career in a dynamic tech environment.
Why Join Us?
- Immediate start opportunity with paid training
- Flexible schedule options available
- Health, dental, and vision insurance
- 401(k) matching program
- Professional development stipend
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLA metrics with 95%+ customer satisfaction
- Identify and escalate trends in customer feedback
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- 60+ WPM typing speed with 95% accuracy
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Available to work rotating weekends/holidays