Job Description
Join ConnectCare Solutions as a Full-Time Chat Support Agent and become the digital face of our innovative healthcare technology platform! We're seeking passionate communicators to deliver exceptional customer experiences through real-time chat support. This immediate-start role offers competitive compensation, comprehensive benefits, and career growth opportunities in Indianapolis's thriving tech sector. If you thrive in fast-paced digital environments and want to make a tangible impact on patient care, this is your moment to shine!
Responsibilities
- Provide real-time technical and account support via live chat for healthcare professionals and patients
- Resolve complex billing, platform access, and software integration issues efficiently
- Document all interactions accurately in our CRM system with detailed resolution notes
- Collaborate with Tier 2 engineers to escalate technical escalations seamlessly
- Maintain 95% customer satisfaction rating through empathetic and solutions-focused communication
- Participate in continuous training on new healthcare compliance regulations
- Monitor chat queues during peak hours to ensure <15-second response times
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer support experience in digital environments
- Proven typing speed of 60+ WPM with 98% accuracy
- Familiarity with healthcare IT platforms (Epic, Cerner) a major plus
- Exceptional written communication skills with neutral, professional tone
- Ability to multitask between 3-5 simultaneous chat conversations
- HIPAA compliance certification or willingness to obtain within 30 days
- Reliable high-speed internet and quiet home office space