Job Description
Join DenverTech Solutions as a Full-Time Chat Support Specialist and become the voice of our innovative tech brand! We're seeking passionate communicators to deliver exceptional customer experiences through our real-time chat platform. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in Denver's thriving tech scene.
Responsibilities
- Respond to customer inquiries via live chat with speed and precision
- Resolve technical issues and provide product guidance
- Maintain detailed documentation in CRM systems
- Collaborate with engineering teams to escalate complex issues
- Continuously refine support protocols based on customer feedback
- Monitor chat queues and maintain SLA standards
- Contribute to knowledge base articles
Qualifications
- 2+ years of customer support experience
- Exceptional written communication skills
- Proficiency with Zendesk and Intercom platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- High school diploma or equivalent
- Experience with SaaS products preferred