Job Description
Join Phoenix Connect Solutions, a leader in digital customer experience, as a Full-Time Chat Support Specialist. We're seeking empathetic tech-savvy professionals to deliver exceptional real-time support via our cutting-edge chat platform. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Phoenix. Help us redefine customer service excellence!
Responsibilities
- Provide instant, high-quality support through live chat channels
- Resolve customer inquiries regarding products, services, and technical issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain product knowledge through continuous training
- Proactively improve customer satisfaction scores
- Adhere to SLA and performance metrics
Qualifications
- 1+ years of customer service experience
- Exceptional written communication skills
- Proficient in multitasking and typing (60+ WPM)
- Ability to work independently in a remote setting
- Strong problem-solving and conflict resolution abilities
- Experience with Zendesk or similar chat platforms
- High school diploma or equivalent
- Reliable high-speed internet connection