Job Description
Join TechConnect Solutions as a Full-Time Chat Support Specialist in Columbus, OH! We're seeking passionate communicators to deliver exceptional customer experiences through live chat platforms. This immediate-start opportunity offers competitive pay, comprehensive training, and a collaborative team environment. Help us resolve customer inquiries, troubleshoot technical issues, and build lasting relationships—all while advancing your career in the heart of Ohio's tech hub.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical and account-related issues using CRM systems
- Document interactions and maintain detailed case histories
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics including response time and CSAT scores
- Continuously update product knowledge through company training
- Contribute to process improvements for chat workflows
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience, preferably in chat support
- Exceptional typing skills (60+ WPM) with attention to detail
- Proficiency with CRM software and ticketing systems
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask across 3-5 concurrent chat sessions
- Flexible availability including evenings and weekends
- Must pass background check and drug screening