Job Description
Join our dynamic support team as a Full-Time Chat Support Specialist in Indianapolis! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. Enjoy competitive pay, comprehensive training, and a supportive work environment. Immediate start available for qualified candidates ready to make an impact in our growing tech community.
Responsibilities
- Provide instant assistance via chat for product inquiries and technical troubleshooting
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance targets for response time and customer satisfaction
- Identify trends and suggest process improvements for support workflows
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in chat/remote support
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and multi-tasking tools
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends/weekends
- Must pass background check and drug screening