Job Description
Join our award-winning customer support team as a Full-Time Chat Support Specialist in Fort Worth! We're seeking tech-savvy communicators to deliver exceptional service through real-time chat channels. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic environment. If you thrive in fast-paced digital interactions and want to make a tangible impact, apply today!
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Document cases accurately in CRM systems (Zendesk/Salesforce)
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities during customer interactions
- Maintain product knowledge through continuous training
- Adhere to SLAs with <2-minute average response time
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer support experience via chat/email
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency with CRM platforms and helpdesk tools
- Exceptional written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and de-escalation abilities
- Must be available for flexible shifts including weekends