Job Description
Join our dynamic team as a Full-Time Chat Support Specialist in Columbus, OH! We're seeking tech-savvy communicators to deliver exceptional real-time customer assistance through our chat platform. This role offers immediate start and career growth opportunities in a fast-paced, collaborative environment. Enjoy competitive pay, comprehensive benefits, and the chance to make a direct impact on customer satisfaction.
Responsibilities
- Provide instant, professional support to customers via live chat and messaging platforms
- Resolve technical inquiries, billing issues, and product-related questions
- Document customer interactions and maintain detailed case histories
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics for response time and resolution rates
- Continuously update knowledge base with product and service updates
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and multi-tasking in digital environments
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends as needed
- US citizenship or work authorization required