Job Description
Join our award-winning customer support team in Denver as a full-time Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional digital customer experiences for Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits, and immediate start opportunities. This role offers career growth in a rapidly expanding tech hub with competitive compensation and flexible scheduling options.
Responsibilities
- Provide real-time chat support for product inquiries and troubleshooting
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Train on proprietary software and industry best practices
- Meet performance metrics for response time and resolution rate
- Participate in continuous improvement initiatives
Qualifications
- 1+ years customer support experience via chat/email
- Excellent typing skills (60+ WPM with 95% accuracy)
- Proficiency in CRM systems and ticketing platforms
- Strong problem-solving abilities with technical aptitude
- Flexible availability including evening/weekend shifts
- High school diploma or equivalent required
- US work authorization and local residency required