Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of our North Carolina-based clients! We're seeking dedicated professionals to provide exceptional remote support while maintaining deep local market knowledge. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while serving your community.
Why Apex Customer Care? We pride ourselves on fostering a supportive remote culture with career advancement opportunities, ongoing training, and recognition programs. Our commitment to employee well-being includes mental health resources and flexible scheduling options.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using proprietary CRM systems
- Document interactions accurately in our client-facing database
- Collaborate with local teams to address regional service concerns
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service experience with remote work exposure
- Proficiency with CRM software and multitasking tools
- Strong problem-solving and conflict resolution abilities
- Excellent written and verbal communication skills
- Reliable high-speed internet and dedicated home office space
- North Carolina residency required for local market knowledge