Job Description
Join our award-winning customer support team as a Full-Time Chat Support Specialist in Philadelphia! We're seeking passionate individuals to deliver exceptional service through live chat channels. This is an immediate-start opportunity offering competitive pay, comprehensive training, and career growth potential. Work in a vibrant downtown office with flexible scheduling options and a supportive team environment.
What We Offer:
• Competitive hourly wage + performance bonuses
• Paid training and professional development
• Health, dental, and vision benefits
• Modern downtown workspace near public transit
• Opportunities for advancement into senior roles
Responsibilities
- Provide real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing issues, and product questions efficiently
- Document interactions accurately in CRM systems and track resolution metrics
- Collaborate with technical teams to escalate complex issues when needed
- Maintain high customer satisfaction scores with personalized solutions
- Adhere to company SLAs and quality assurance standards
- Participate in weekly training sessions to update product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer support experience via chat, email, or phone
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Zendesk, Salesforce, or similar)
- Reliable internet connection for hybrid work options
- Available to work rotating weekends and holidays as needed