Job Description
Join TechConnect Solutions as a Full-Time Chat Support Specialist in the heart of San Jose's tech hub! We're seeking passionate individuals to deliver exceptional customer experiences through real-time chat support. This hybrid role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. Our hiring event on October 15th provides an exclusive opportunity to interview with hiring managers and receive on-the-spot decisions.
Responsibilities
- Provide real-time chat support for technical product inquiries and troubleshooting
- Resolve customer issues with empathy and efficiency using CRM tools
- Collaborate with engineering teams to escalate complex technical problems
- Document support cases and contribute to knowledge base improvements
- Maintain high CSAT scores and response time metrics
- Participate in ongoing product training and skill development
Qualifications
- 2+ years of customer support experience, preferably in chat-based environments
- Proficiency with CRM platforms (Zendesk, Salesforce) and ticketing systems
- Exceptional written communication skills with 60+ WPM typing speed
- Strong problem-solving abilities for technical and non-technical issues
- Ability to multitask in fast-paced digital support scenarios
- High school diploma or equivalent; bachelor's degree preferred