Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Specialist in Philadelphia! We're seeking passionate communicators to deliver exceptional digital support to our clients. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth in a dynamic tech environment. Perfect for local talent ready to make an impact through written communication.
Responsibilities
- Deliver real-time chat support across multiple digital platforms with 99%+ accuracy
- Resolve customer inquiries within 2-minute response time SLA
- Maintain detailed case notes in CRM system for quality assurance
- Collaborate with Tier 2 support on complex technical escalations
- Participate in weekly training on product updates and soft skills
- Monitor chat queue during peak hours to ensure zero abandonment
- Contribute to knowledge base documentation and process improvements
Qualifications
- Minimum 1 year experience in live chat or digital support role
- Proven typing speed of 60+ WPM with 98% accuracy
- Associate degree or equivalent professional certification
- Proficiency in Zendesk, Intercom, or similar CRM platforms
- Exceptional written communication and emotional intelligence
- Ability to multitask across 4-6 concurrent chats
- Philadelphia residency or willingness to relocate immediately
- Flexible availability including evening/weekend shifts