Job Description
Join SupportHub Solutions as a Full-Time Chat Support Specialist and become the digital voice of our clients! We're seeking empathetic communicators to deliver exceptional real-time assistance via chat platforms. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and career growth in Philadelphia's vibrant tech scene. Help thousands of customers daily while working in a collaborative, remote-friendly environment with flexible scheduling options.
Responsibilities
- Resolve customer inquiries via live chat with average response time <60 seconds
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in ongoing training on products and communication best practices
- Monitor chat queues during assigned shifts to ensure 24/7 coverage
Qualifications
- 1+ years of customer service experience in chat/email support
- Exceptional written communication with 60+ WPM typing speed
- Proficiency in Zendesk, Intercom, or similar support platforms
- High school diploma or equivalent; associate's degree preferred
- Ability to multitask across 3-5 concurrent chat windows
- Strong problem-solving skills with attention to detail
- Available for flexible shifts including nights/weekends