Job Description
Join our award-winning team in Jacksonville, FL! We're seeking enthusiastic Customer Service Representatives with paid training and weekly pay opportunities. Enjoy a supportive environment where your growth matters, with comprehensive benefits including health insurance, paid time off, and career advancement paths. No prior experience required – we provide all training!
Why Apply?
• Immediate weekly paychecks (no more waiting!)
• Paid onboarding and ongoing skill development
• Flexible schedule options (day/night shifts available)
• Collaborative, recognition-driven culture
• Free parking and downtown location
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries regarding products/services with 95%+ accuracy
- Document interactions in CRM system with precision
- Collaborate with team to improve service protocols
- Meet/exceed weekly performance metrics (CSAT, FCR)
- Identify upsell opportunities for premium services
- Participate in monthly training workshops
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Problem-solving mindset with empathy
- Passion for continuous learning