Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Specialist in Pittsburgh! We're seeking tech-savvy communicators to deliver exceptional digital support through our live chat platform. Enjoy a structured 4-week paid training program covering product knowledge, troubleshooting techniques, and soft skills development. This hybrid role combines remote flexibility with collaborative in-person team days at our downtown Pittsburgh hub.
What We Offer:
- Comprehensive paid training ($15/hr during training)
- Competitive salary + performance bonuses
- 100% remote work after training
- Health/dental/vision benefits
- Tuition reimbursement program
Perfect for career-changers or recent graduates! No prior tech experience required—just a passion for helping others.
Responsibilities
- Deliver real-time technical support via live chat within 60-second response SLA
- Troubleshoot software/hardware issues using diagnostic tools and knowledge base
- Document all interactions in CRM system with detailed resolution notes
- Escalate complex issues to Tier 2 engineers with clear context
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in weekly skill-building workshops and knowledge-sharing sessions
- Collaborate with remote team using Slack, Zoom, and project management tools
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written communication with grammar proficiency
- Ability to type 40+ WPM with 98% accuracy
- Comfortable multitasking across 3-4 chat conversations
- Basic troubleshooting experience (diagnostic tools, OS navigation)
- Self-motivated with strong time management skills
- Available for flexible hours including evenings/weekends
- Must pass background check and drug screening