Job Description
Join our dynamic customer support team as a Full-Time Chat Support Specialist in Fort Worth, TX. We're seeking tech-savvy communicators to provide exceptional remote chat assistance to clients across North Carolina. This immediate-start opportunity offers competitive compensation, comprehensive training, and career growth potential in a fast-paced digital environment. Help us deliver world-class support while advancing your customer service career.
Responsibilities
- Deliver real-time chat support to resolve technical inquiries and product issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with Tier 2 support to escalate complex technical problems
- Proactively identify opportunities to improve customer experience workflows
- Adhere to SLA metrics with 98%+ chat response time compliance
- Participate in bi-weekly product knowledge and skills development sessions
- Support after-hours rotational coverage as part of the 24/7 support team
Qualifications
- Minimum 1 year experience in live chat or digital customer support
- Proficient in CRM platforms (Zendesk, Salesforce, or similar)
- Exceptional written communication with grammar fluency
- Ability to multitask across 3-5 concurrent chat sessions
- High-speed home internet and quiet dedicated workspace
- Flexible availability including evenings, weekends, and holidays
- US citizenship or permanent residency required