Job Description
Join ConnectCare Solutions' exclusive hiring event for full-time chat support specialists in Dallas! We're seeking empathetic communicators to deliver exceptional customer service through our digital platforms. This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic tech environment. Perfect for detail-oriented individuals passionate about problem-solving and customer advocacy.
Responsibilities
- Provide real-time text-based support to customers via in-app chat
- Resolve technical inquiries and troubleshoot product issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction metrics
- Participate in continuous training programs
Qualifications
- 1+ years customer service experience
- Excellent written communication skills
- Proficient in multitasking and time management
- Ability to work independently and as part of a team
- High school diploma or equivalent required
- Experience with Zendesk or similar chat platforms preferred