Job Description
Join our dynamic team at SupportHub Solutions as a Full-Time Chat Support Specialist! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional customer experiences through live chat. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in the heart of Dallas. No weekends or holidays required!
Responsibilities
- Respond to customer inquiries via live chat with accuracy and empathy
- Resolve technical issues, billing questions, and product support tickets
- Document interactions in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet daily chat volume and quality assurance targets
- Contribute to knowledge base improvements and training materials
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support experience via chat/email/phone
- Strong typing skills (50+ WPM) with excellent written communication
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Ability to multitask in fast-paced digital environments
- Problem-solving mindset and conflict resolution skills
- Must be authorized to work in the US