Job Description
Join our elite customer support team at Global Support Solutions! We're hosting a hiring event for passionate individuals to deliver exceptional chat-based customer experiences. As a Chat Support Specialist, you'll be the digital face of our brand, solving complex issues with empathy and precision. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in our dynamic tech environment.
Responsibilities
- Deliver real-time customer support via live chat with <95% response time
- Resolve technical inquiries, billing questions, and product usage issues
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Continuously update product knowledge through training modules
- Proactively identify process improvements for customer satisfaction
- Support omnichannel initiatives including email and social media
Qualifications
- 2+ years of customer service experience in digital channels
- Proven typing speed of 60+ WPM with 99% accuracy
- Expertise in Zendesk, Intercom, or similar CRM platforms
- Exceptional written communication with neutral tone
- Ability to multitask across 3-4 concurrent chats
- Associate degree in Business or Communications preferred
- Experience with SaaS products or tech support
- Availability to work flexible shifts including weekends