Job Description
Join our award-winning customer service team in Indianapolis and make an immediate impact! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. As a frontline hero, you'll resolve inquiries, build relationships, and drive customer satisfaction through personalized assistance. Enjoy comprehensive training, flexible scheduling options, and a supportive environment designed for career growth. Start immediately and become part of our mission to elevate local service excellence. Apply today to begin your rewarding journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product issues using proprietary CRM systems
- Document interactions accurately in customer databases and maintain detailed records
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and first-contact resolution rates
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local or regional markets
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear articulation in English
- Ability to multitask in fast-paced environments while maintaining composure
- Strong problem-solving abilities with attention to detail
- Must pass background check and drug screening for immediate start