Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and become the face of our thriving community-focused team! We're seeking passionate individuals to deliver exceptional support to our valued Austin customers. This role offers immediate start, competitive pay, comprehensive benefits (medical/dental/vision), and opportunities for career growth within our expanding Austin operations. Enjoy a modern downtown workspace with flexible scheduling options and a supportive team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex customer issues using CRM systems and knowledge base resources
- Process orders, returns, and service requests with accuracy and efficiency
- Collaborate with internal teams to ensure seamless customer experiences
- Document interactions and maintain detailed case records in Salesforce
- Proactively identify process improvement opportunities to enhance service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional communication skills with clear, professional verbal/written abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask effectively while maintaining attention to detail
- Authorized to work in the US with reliable transportation