Job Description
Join ConnectServe Solutions' award-winning customer success team as a Full-Time Chat Support Specialist in Indianapolis! We're seeking empathetic tech-savvy professionals to deliver exceptional digital support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement in a modern downtown workspace. Immediate start available for qualified candidates.
Responsibilities
- Resolve customer inquiries via real-time chat with <90% first-contact resolution
- Document interactions in CRM systems while maintaining SLA compliance
- Collaborate with Tier 2 teams for complex technical escalations
- Proactively identify opportunities to enhance customer experience
- Participate in weekly training on product updates and soft skills
- Contribute to knowledge base articles and process improvements
Qualifications
- 1+ years experience in digital customer support (chat/email)
- Proficient in CRM tools (Zendesk/Salesforce preferred)
- Exceptional written communication with strong grammar skills
- Ability to multitask in fast-paced digital environments
- High school diploma; Associate's degree preferred
- Available for flexible shifts including weekends
- Indiana residency required for local role