Job Description
Join our award-winning customer support team in Seattle! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences. This full-time role includes comprehensive paid training, making it perfect for career changers and recent graduates. Enjoy competitive benefits, remote work options post-training, and a collaborative culture focused on growth.
Our ideal candidates thrive in fast-paced digital environments and are committed to turning customer interactions into lasting relationships. With flexible scheduling and advancement opportunities, this is your chance to launch a rewarding career in tech support.
Responsibilities
- Respond to customer inquiries via live chat with 99% accuracy and speed
- Resolve technical issues and provide product guidance using knowledge base tools
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with Tier 2 support to escalate complex technical problems
- Meet performance metrics for response time and customer satisfaction
- Continuously update product knowledge through ongoing training modules
- Participate in weekly team meetings to share best practices
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 50 WPM typing speed with 95% accuracy
- Proficiency in Windows/macOS and basic troubleshooting
- Exceptional written communication skills with empathetic tone
- Ability to multitask across 3-4 chat conversations simultaneously
- Experience with Zendesk or similar support platforms a plus
- Must complete paid training program (4 weeks, 40 hrs/week)
- Available to work flexible shifts including weekends