Job Description
Join TechConnect Solutions as a Chat Support Specialist and become the digital voice of our brand in San Antonio! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat interactions. This full-time role offers immediate start and career growth opportunities in a collaborative, fast-paced environment. If you thrive on problem-solving and building customer rapport, apply today!
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing questions, and product concerns
- Document all interactions in CRM systems with detailed notes
- Collaborate with cross-functional teams to resolve complex cases
- Maintain product knowledge through continuous training
- Identify upsell opportunities based on customer needs
- Adhere to company SLAs and quality standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer support experience (chat preferred)
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM tools (Zendesk, Salesforce)
- Ability to multitask across multiple chat windows
- Strong problem-solving and conflict resolution abilities
- Must be authorized to work in the US
- Spanish bilingual skills highly valued