Job Description
Join ConnectSolutions DC as a Night Shift Chat Support Specialist and become the digital lifeline for our clients across Washington DC and Northern Virginia! We're seeking empathetic communicators to provide instant text-based support during evening hours (10 PM - 6 AM). This is your chance to launch a rewarding tech career with immediate start opportunities, competitive pay, and clear pathways to advancement.
Why ConnectSolutions DC?
• Industry-leading training program
• Comprehensive benefits package (Day 1!)
• Modern downtown DC workspace with metro access
• Career advancement into Tier 2/3 support and beyond
Responsibilities
- Deliver real-time text-based customer support via chat platforms
- Resolve technical inquiries for clients in DC metro area
- Maintain detailed ticket documentation in CRM systems
- Collaborate with cross-functional teams during escalations
- Adhere to SLA metrics and quality assurance standards
- Participate in bi-weekly skill development sessions
- Support emergency after-hours incident response
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Exceptional written communication skills
- Proficiency with Windows OS and basic troubleshooting
- Ability to multitask in fast-paced digital environments
- Flexibility to work overnight shifts (Sun-Thu)
- US citizenship or permanent residency required
- Pass background and drug screening