Job Description
Join TechSolutions Pro as a Full-Time Chat Support Specialist in Philadelphia and become the voice of our brand! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat. This immediate-start role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic team environment.
Our ideal candidate thrives in fast-paced digital interactions and possesses the empathy to resolve customer inquiries efficiently. With flexible scheduling options and ongoing training, we empower you to excel while making a real impact on our clients' success.
Responsibilities
- Provide real-time support via live chat for product inquiries and technical troubleshooting
- Document all interactions using our CRM system while maintaining high-resolution standards
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Monitor chat queues with average response time under 45 seconds
- Contribute to knowledge base updates and process improvements
- Meet monthly KPIs including customer satisfaction scores and first-contact resolution rates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service or chat support experience
- Exceptional written communication skills with 70+ WPM typing accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Strong problem-solving abilities with technical aptitude
- Ability to multitask across 3-4 concurrent chat conversations
- Valid Pennsylvania work authorization and reliable transportation