Job Description
Join TechConnect Solutions as a Full-Time Chat Support Specialist in San Jose, CA! We're seeking empathetic communicators to deliver exceptional customer experiences through our digital channels. This hybrid role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic tech environment. Apply now to join our hiring event!
Responsibilities
- Provide real-time customer support via chat, email, and social media
- Resolve technical issues, billing inquiries, and product questions
- Document cases accurately in CRM systems and maintain quality standards
- Collaborate with technical teams to escalate complex issues
- Meet/exceed response time and customer satisfaction metrics
- Contribute to knowledge base documentation and process improvements
Qualifications
- 1+ years of customer support experience (chat preferred)
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM tools (Zendesk, Salesforce, etc.)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college degree preferred
- Must be available for flexible shifts including weekends