Job Description
Join NexaTech Solutions as a Full-Time Chat Support Specialist in Seattle! We're seeking empathetic communicators to provide exceptional customer service through live chat. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities. Work in a dynamic environment where your problem-solving skills make a real impact.
Responsibilities
- Resolve customer inquiries via live chat with speed and professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Adhere to company guidelines and SLA standards
- Proactively upsell products when appropriate
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Strong problem-solving and conflict resolution abilities
- Proficient with CRM software and multitasking tools
- Ability to work independently in a remote-hybrid setting
- Must pass background check and pre-employment assessment