Job Description
Launch your customer service career with our industry-leading paid training program! ConnectCare Solutions is seeking motivated individuals for full-time Chat Support Specialist roles in sunny San Diego. No prior experience required—we provide comprehensive paid training to equip you with the skills to excel in remote customer support. Enjoy competitive pay, benefits, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Deliver exceptional customer service via live chat for major e-commerce clients
- Resolve product inquiries, technical issues, and order processing problems
- Maintain detailed case notes in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Achieve monthly performance metrics for resolution times and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills in English
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Comfortable working in remote team environments
- Basic computer proficiency with internet navigation
- Customer service mindset and patience