Job Description
Join our award-winning customer experience team as a Full-Time Chat Support Specialist in Atlanta! We're seeking empathetic communicators to deliver exceptional digital support through live chat channels. No prior experience required—our comprehensive paid training program will equip you with everything needed to succeed. Enjoy competitive benefits, career advancement opportunities, and a vibrant team culture focused on growth and excellence.
Why Work With Us?
- Industry-leading paid training program
- Health/dental/vision insurance + 401k match
- Clear career progression path
- Modern downtown Atlanta workspace
Responsibilities
- Deliver prompt, professional support via live chat
- Resolve customer inquiries with 95%+ satisfaction rate
- Document interactions in CRM systems accurately
- Collaborate with team on complex issue resolution
- Maintain product knowledge through ongoing training
- Meet KPIs for response time and resolution efficiency
- Identify trends for service improvement
Qualifications
- High school diploma or equivalent
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 40+ WPM)
- Strong problem-solving abilities
- Customer service mindset with patience
- Reliable internet connection for remote work option
- Quick learner with adaptability