Job Description
Are you a natural problem solver with a passion for helping others? Apex Support Solutions is looking for a dedicated Customer Service Representative to join our dynamic team in Colorado Springs, CO.
We are currently offering paid training for all new hires, ensuring you have the knowledge and confidence to succeed. If you are ready to launch a career in a supportive environment with room for growth, we want to hear from you.
Why Join Us?
- Paid Training: No prior experience required; we teach you everything you need to know.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining a positive customer experience.
- Process orders, returns, and exchanges accurately and handle billing inquiries.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with the sales and technical teams to ensure comprehensive service delivery.
- Identify opportunities to upsell products and services to existing clients.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory for our paid training program.
- Excellent verbal and written communication skills.
- Proficiency with basic computer applications and typing speed of 40+ WPM.
- Ability to work in a fast-paced, high-volume environment.
- Strong problem-solving skills and a patient, empathetic demeanor.
- Must be reliable and available to work full-time hours.